At Amour Cruise, we are committed to providing flexibility and convenience when changing or cancelling your reservation. However, to protect the interests of both guests and the cruise, we have the following cancellation and refund policy.
1. Cancellation policy
- Cancellation 3+ days before departure: If you notify us of cancellation more than 3 days before the departure date, no cancellation fee will be charged.
- Cancellation within 3 days of departure or no-show: Cancellation fee will be 100% of the booked service value.
2. Room change policy
Upgrading to a higher cabin category: Should you wish to upgrade to a higher cabin category, the cruise will charge a surcharge based on the price difference at the time of processing. This difference depends on the cabin type, departure date, and the cruise's specific pricing policy at the time the request is received.
Downgrading to a lower category: Should you wish to downgrade to a lower cabin category from your booked or current cabin, the cruise will not refund the price difference already paid, including cases where you stay fewer days than scheduled.
Issues from the cruise: If your booked cabin encounters an issue and cannot be served, you will be flexibly transferred to an equivalent category or offered a complimentary upgrade. Should you not accept the proposed solution, the prepaid cabin fee will be refunded within 2–5 business days.
All room change requests are subject to availability and the cruise's capacity at the time of the request.
Room change confirmation only takes effect once Amour Cruise sends an official confirmation in writing or via email.
3. Refund policy
The refund policy applies to cases where the guest has paid in full and has a valid cancellation request in accordance with Amour Cruise's cancellation conditions.
Refunds are only processed when the cancellation is made within the timeframe stipulated in the cancellation policy (regular days and holidays). The refunded amount corresponds to the service value after deducting cancellation fees (if any).
- Refund method: Refunds will be issued via the original payment method (bank transfer or via the original payment gateway/card).
- Processing time: Within 5–10 business days from the date of receiving all required information, depending on your bank or payment gateway.
- Refund cost: Free. However, any bank or third-party charges will be borne by the guest.
4. Refund support
For refund assistance, please contact Amour Cruise reservations team via:
- Email: booking@amourcruises.com
- Phone: +84 96 555 7879
- Working hours: 08:00 – 20:00 (all days of the week)
Upon receiving your request, our team will verify the information and notify you of the refund processing result via official email.