At Amour Cruise, your privacy is our highest priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and safeguard your data when you use our services or visit our website amourcruises.com.
1. Purpose & scope of information collection
We do not sell, share, or exchange your personal information with third parties unrelated to your journey, except with your explicit consent or as required by law.
We may collect the following types of information:
- Full name
- Contact address
- Phone number
- Email address
- National ID / Passport details (for boarding check-in)
- Booking details: cabin type, departure/return dates, number of guests, special requests, payment method
Information is collected when:
- You make a reservation through our website, by phone, or via email
- You subscribe to promotional offers or newsletters
- You submit inquiries, feedback, or reviews
2. Scope of information use
Your personal information is used internally by Amour Cruise for the following purposes:
- Confirming and processing your cruise reservation
- Delivering requested services and providing customer support
- Sending promotional materials and special offers (only if you have subscribed)
- Managing guest profiles and analysing preferences to improve service quality
- Processing payments and issuing invoices
- Handling complaints, disputes, or service-related issues
3. Information retention period
We retain your personal information until one of the following occurs:
- You formally request that we delete your information
- The information is no longer needed for its original purpose
- A legal obligation requires data deletion
You may request changes to or deletion of your data at any time by contacting us via email or phone.
4. Access to personal information
We only share your information with the following parties:
- Amour Cruise Co., Ltd. — the operating entity of Amour Cruise
- Trusted service providers under contract (payment gateways, email marketing platforms…) bound by confidentiality
- Government or legal authorities when required by law
5. How to modify or access your information
You have the right to access, update, or request deletion of your personal data at any time by contacting us:
- Phone: +84 96 555 7879
- Email: booking@amourcruises.com
We will verify and process your request within 72 business hours.
6. Our commitment to information security
Amour Cruise is committed to:
- Never sharing your personal information with third parties without your consent, unless legally required
- Implementing technical and administrative safeguards to protect your data against loss, unauthorised access, or misuse
- Using your information only in legitimate situations such as improving service quality, handling complaints, or fulfilling legal requests
7. Contact information
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Phone: +84 96 555 7879
- Email: booking@amourcruises.com
- Website: amourcruises.com
- Office: Lot 39, Tuan Chau Marina, Halong City, Quang Ninh, Vietnam